Terms of Service

Last updated: 1 September 2026

1. Who provides the Service

Approval Ocean 360 ("the Service") is provided by MA Ocean 360 ("we", "us"), a company registered in England and Wales. By creating an account or using the Service you agree to these terms. If you use the Service on behalf of an organisation, you agree on its behalf and confirm you may do so.

2. The Service

The Service routes approval requests through policies your organisation defines — stages, approvers, deadlines, delegation — and keeps an audit record of every decision. Workspaces are administered by your organisation: its administrators control membership, roles, policies and visibility. What administrators configure, including who can see which workflows and requests, is your organisation's choice, not ours.

3. Accounts

  • Sign-in uses Ocean ID. Keep your credentials confidential; actions taken through your account are treated as yours.
  • Tell us promptly at contact@maocean360.com if you suspect unauthorised use.
  • Accounts are for people; automated access is only through interfaces we provide for it.

4. Your content

The requests, forms, attachments, comments and decisions your workspace processes are your organisation's content. You retain all rights to it. You grant us the licence needed to host, process, transmit and display it — solely to operate the Service. For this content we act as your organisation's processor, as described in the Privacy Policy. You are responsible for having the right to submit what you submit.

5. Acceptable use

You agree not to:

  • break the law, or process content you have no right to process;
  • probe, breach or overload the Service, or interfere with other workspaces;
  • misrepresent approvals — the audit record exists so decisions are attributable;
  • resell or white-label the Service without a written agreement with us.

6. Plans, fees and limits

The Service currently offers a free plan with usage caps that reset periodically. Paid plans may be introduced; where they are, prices and terms will be stated at purchase and processed by our payment provider. We may adjust free-plan limits with reasonable notice to workspace administrators.

7. Availability and changes

We work to keep the Service fast and available, but it is provided "as is" and we do not guarantee uninterrupted operation. We may improve or change features, and will not materially reduce the core service your plan provides without notice.

8. Intellectual property

The Service, its software, design and brand are ours (or our licensors'). Your content stays yours. Feedback you choose to give us may be used to improve the Service without obligation.

9. Termination

  • You may stop using the Service at any time; workspace owners may request deletion of their workspace.
  • We may suspend or terminate access that breaches these terms or creates risk for the Service or others — with notice where practicable.
  • On termination we will make workspace data available for export for a reasonable period, then delete it in line with the Privacy Policy.

10. Liability

Nothing in these terms limits liability that cannot be limited by law (including for fraud, or for death or personal injury caused by negligence). Otherwise: we are not liable for indirect or consequential loss, loss of profits, or loss of data caused by events outside our reasonable control; and our total liability in any 12-month period is capped at the fees your organisation paid us for the Service in that period, or £100 if the Service was used free of charge. The Service records and routes decisions — the decisions themselves, and their business consequences, remain your organisation's.

11. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction — save that nothing removes protections you are entitled to under mandatory local law.

12. Changes to these terms

We may update these terms; material changes will be notified to workspace administrators and take effect no sooner than 14 days after notice, except where a change is required by law. Continued use after that is acceptance. The English version governs. Questions: contact@maocean360.com.